Please go to the NEW TICKET SYSTEM. This will eventually go away and not be available. www.rcaps.incidentiq.com
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Reed City Area Public Schools Technology Helpdesk
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Tickets
New
Please go to the NEW TICKET SYSTEM. This will eventually go away and not be available. www.rcaps.incidentiq.com
New ticket
(Select category)
A/R
Active Directory
Address Change
Aristotle K12
Assest Maintenance
Athletics
AVA
AVG
Business Office
Camera
Camera Footage Request
Chrome
Chromebook
Chromebook Damage
Clever
CleverTouch / Smart Board
Clock
Computer Monitor
Connect Wise Drop
Cords/Wires
Desktop
Displays
Document Camera
Door Schedule
Email
EMC
ERATE
eSports
Facebook
Firewall
General Issues
Google Drive
Hardware Install
Hardware Issues
Hardware Moves
Hardware Requistion
Helpdesk Phone Call
iBoss
ID Badges
Imports/Exports
iPad
JetPack
Keycard
Laptop
Level Data
Library
Maint
Meeting Setup
MiData Hub
MISSDIG
MOISD
MSTEP
Network
Not RCAPS Tech
NWEA
Other
Parent Login
Phone
Printer
Projector
PRTG Drop
Radios
Revolution
Robo Call
Room Reassignment
School Dude
Screen Connect Elevation
Screen Connect Message
Servers
Skyward
Social Media
Software
Soundfields
Speakers/Sound
SRM
Staff Change
Staff Logins
Staff Request
Student Logins
Summer Work
Synology 1
Synology 2
Synology 3
Synology copy
Thrillshare
Timed Unlock Door
Transportation
TVs
UniFi
Updates
UPS
User Training
Virtual School
Website
Wireless Network
Priority - Normal
Low
Normal
High
Critical
B
I
U
H₁
H₁
H₂
H₃
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attach a file...
Capture screen
Screen
Camera
Screenshot
Record a video of your screen or a window
Record with microphone
3-second countdown before recording
Attach system info (helps troubleshoot)
Start Recording
3
Get ready
00:00
REC
Pause
Stop Recording
Save
Retake
Discard
Save
Re-record
Discard
Drag and drop files here
Room Number:
Building:
Annex
Bus Garage
Central Office
District
GT Norman
High School
Middle School
Technology Office
Virtual
Asset ID Number:
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